Process Architecture

 

A Process Architecture is a structured overview of all (sub)processes within an organization, also known as a Reference Model, stored in a central digital repository. It is the essential foundation of BPM and aligned disciplines.

 

All work processes are documented within the Reference Model once. The initial layers typically consists of 2 to 5 levels, depending on the organization. The bottom layers in the RM defines the work processes of the organization.

 

While the setup of a Reference Model lacks a fixed definition, work processes (in accordance with ISO 9001/QMS guidelines) are typically categorized as follows:

• Management Processes
• Core Processes
• Supporting Processes

 

The reference model is unique for every organization but can be based on or combined with standard models such as APQC.

 

Process Model

When necessary, the defined work processes are further analyzed in detail. For detailed analysis, notations such as BPMN 2.0 or EPC are used. The detailed layer usually consists of 1 or 2 levels.

 

Work Instructions

A process analysis based on BPMN 2.0 may not suit all situations. If a specific process step requires clear and user-friendly instructions, these can be created “free format” outside the system. The Reference Model provides a link to these instructions, ensuring it remains the "single point of truth".