Business Process Maturity Model (BPMM)

 

Business Process Maturity Models (BPMMs) are used to assess the maturity of an organization with regard to process management. They help identify specific improvement areas to reach the next level of maturity. The stages in a BPMM range from process awareness to creating an agile organizational structure.

 

Within an organization, often different maturity levels coexist simultaneously, impacting the starting point and approach to BPM.

 

Few organizations have a comprehensive understanding of their End-to-End (E2E) processes—and if they do, this knowledge is often hard to access. A well-designed E2E process offers benefits such as improved efficiency, customer satisfaction, and better visibility and control across the entire workflow. This is where BPM truly adds value.